Cancelling hawaiian telecom - sketchy request form custome service

Called their 24/7 customer service line. To proceed with cancelling, they ask for my password for my online account, which I told them I wasn't comfortable with. Then they said they'll send me a link where I'll have to upload a picture of myself holding my ID. Has anyone here experienced anything similar when trying to cancel their internet with Hawaiian Telecom?

edit --> customer service***