Excel not finding a common stock lookup based on ticker symbol

I have an excel sheet that looks up stock values. It works well for all stocks and EFTs except for one which is ishares global energy ETF (IXC) which trades on the NYSE ARCA exchange (NYSEARCA: IXC). When it searches IXC it only finds a theraputics company trading on an australian exchange (ASX:IXC).

IXC should be an option - doing a web search of "stock IXC" brings up several pages of the correct ETF.

When I force excel to show me options, only the australian company is shown from the list.

Are there any other options I can try to get the correct stock to show?