2 min readfrom Hawaii News, Advice, and Aloha

Spectrum is doing upgrade maintenance throughout the island this month to upgrade to "high split" technology, which will allow them to compete with Hawaiian Telcom's offerings

The date depends on the region/county/area you're in, but mines was last night. The text of the email was this:


Hello (customer name),

The network upgrade work we previously notified you about has started. It will allow you to get the most from your Spectrum Internet by improving the network quality in your area.

Here's What You Can Expect:

This work will be completed overnight to minimize the disruption.

During the scheduled upgrade work, your service may be temporarily affected.

While work usually takes anywhere from 8-10 hours, upgrades can be finished earlier than expected.

Access to 911 through Spectrum Voice will be temporarily unavailable during this maintenance window. Please be prepared with other options, such as a charged cell phone, in case of an emergency.

The upgrade will take place automatically, and your service will return when it is complete. No action is required by you.

You will receive another communication from us when the upgrade is completed.


This is to implement high split, which basically lets Spectrum utilize more downstream/upstream channels. What this means to you as a customer, is that you will now have what is called symmetrical upload/download speeds - your upload and download will be the same speed. If you create content that requires huge files to be uploaded, this will be a huge upgrade.

You will need to upgrade your equipment, which is probably going to be the next part of the rollout.

Hawaiian Telcom already offers this as one of their selling points. Basically Spectrum is being forced to compete. Now is a good time to actually have broadband Internet on the islanders for once.

Spectrum are claiming they timed it at this time to minimize disruption, but they failed to mention the Spectrum trucks are going to be extremely loud while they're doing this. Hope you had enough sleep the night before.

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Tagged with

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