Caramel Grecotel Crete

I don‘t know if someone has been here as well but this must be one of the worst experiences I have ever had.

The resort itself was really nice - good architecture and good style.

The services on the otherhand were almost non-existent.
When asking to clean our room they just emptied the trash and made the bed.
No new bed sheets, no new towels, no new cups for coffee even though they took the dirty ones out and gave fresh new Nespresso capsules.

When asking for some baby stuff (bottle sterilizer) they managed to get it wrong two times. First time we get a kettle, second time a bottle warmer. Those were really not complex instructions.

When asking for puree for the baby (possible upon request according to their menu) we didn’t receive puree. I know mistakes can happen but not every single day for 5 days straight.

They also have an app where we can request services like room cleaning etc.
None of them were viewed nor done.
They just said „maybe you didn‘t have an internet connection“ and didn‘t even ask what we needed.

Not to mention the price - utterly expensive for the service you receive. Absolutely not worth it.

After some review investigation we realized that a lot of people had the same issues and one even got bribed to delete his bad review. This led me to thinking that they might delete bad reviews themselves.