For those in corporate roles, how do you all work with the non-technical areas you support?

I've spent the past few years at what feels like a somewhat dysfunctional company. Our Data Science and Engineering teams are very siloed away from the rest of the company, including the teams we support and build things for. IC individuals rarely interact with those requesting the work, and myself and many of my peers have the common challenge of needing to talk to the people who asked for what we're building, but we're often told no we can't go talk to them. This is one of our biggest pain points, and it makes it very difficult to know if I'm making the most sensible choices given the goals of the work.

In the small amount of conversations I have been able to be in with our non-tech teams, it feels like there's this constant tension. Some of my team's 'vision' for the future feels more like changing another area's business strategy instead of using Data Science to support them with their actual stated strategy. Maybe these two things can work towards the same goals in the future, but from the small amount I've seen now, we're rowing in a different direction than the teams we're supposed to be helping, and I'm worried this will harm trust and the ability to influence in the future if there are places we want to suggest different ways of approaching a problem. I'm not in enough of the conversations I need to be in to have this context though.

Is it like this at other companies? I know the economy and job market are pretty rough right now, but as I'm thinking about longer term decisions, I want a company where there's a functional relationship between business and technology and those of us building can actually speak to the people we're building for. Building the best technical solution doesn't matter if it doesn't actually help the people it's for, or have a way to be incorporated into current processes. I'm just not sure how to assess this from the outside or how common this is.