Photo prints coming out scuffed from feed guide + roller

Hello all I have a canon prograf 1000 and my photo prints are coming out with trail marks where the roller and feed guide notches are. I’m assuming it’s happening due to the paper (red river premium double sided matte) and how the paper is fed into the printer. Outside of taking the printer apart and putting painters tape over the guide notches so that the surface is smoother does anyone have any recs on how to reduce or remove this fun feature 😭