Unresponsive Photographer?

Not sure if this is the right thread. I paid for some photos and they’re extremely saturated and I am orange. She didn’t do any of the edits I requested and It looks like she used an auto edit feature or ai to edit my photos. Like my face and graduation stoll look to be regenerated by ai so that it doesn’t look like the original... They’re grad photos, so I want them done correctly. It took her a month to get the photos back to me and she hasn’t replied to my re-edit emails or texts after a week. Is this normal? Should I dispute the payment? Not sure what to do in this situation. It’s only 8 edited images.