Poor Sixt Rental Experience in Europe - Caution to All

Just wanted to share my story as a caution to those renting with Sixt at Zurich Airport.

Booked an SUV with Sixt for a 5 day trip in Switzerland. Was upgraded at check-in with Platinum Status to a nice 2026 BMW X3 that had less than 7k kilometers on the dash.

On the day of return, we had an agent doing the dropoff walkaround finding a scratch that was already there but was not documented at pickup as no one did a walkaround with us while picking it up.

LUCKILY, I always take a video of the car at pickup doing a walkaround and showed the agent that the scratch was there before pick up. They said it wasn't a problem and they will take care of it then we signed the dropoff confirmation papers.

About a month later, received a bill in my email for 700CHF to have a small <5cm scratch fixed and a complete tank refill of 340CHF (I already filled it up before dropoff). Rediculous for a small scratch and something I didn't do.

Immediately appealed this by showing proof of full tank at dash/gas station receipt then the walkaround video I took at pickup. A lot of back and forth with them ghosting 1 out of every 3 emails sent. Finally just recently after 3 weeks of no response, I randomly received an email saying the case was dropped.

I've seen Reddit posts about this commonly across Europe before my trip but refused to believe it until it happened to me. Caution to all to always take a video of the car thoroughly at pickup and dropoff!