I’m having trouble with a customer as a dog photographer with a new business.

I recently started working self employed as a dog photographer. I advertised a ‘founding clients session’ which would involve a 30 minute session and 3 digital images, and that would include one dog. I had a client reach asking if I could accommodate to 4 dogs, to which I agreed for a price of £110 for an extended session and 12 photos with the option to buy more if wanted. Halfway through the shoot the skies opened up and it started pouring down, so I rescheduled to the day after. To make sure I captured everything they needed I extended the session to 2 hours instead of one. The lady handling the dogs kept diverting the dogs gaze, despite me stressing I wanted them to look at the camera, so getting any posed photo were quite difficult.

I edited 23 photos from which the client could pick 12. She came back to me and asked for adjustments and if she could buy more than 12. I happily and quickly made adjustments and gave my prices for extra photos.

When she got back to me, she ignored my prices and then asked if I could give her more options - different group photos, and more photos of individual dogs.

For group photos I don’t have more options as it was difficult to get the dogs to sit still and when they did I couldn’t get them to look at the camera as the client kept diverting their attention (I did ask if she could stand behind me but she didn’t),

I also gave her 4-5 options per dog.

I don‘t know what to do as I have charged her very cheap and given her high quality photos but I don’t want to receive a bad review.