Summer 2026 Nisolo order never shipped. Customer service stopped responding.

Just wanted to give everyone a heads up. Nisolo is well past their 2025 bankruptcy and under new ownership. The pair of shoes I ordered never had tracking progress beyond the shipping date. They never arrived. When I contacted Nisolo, they offered a refund or to resend the shoes. I requested to resend. 10 days on, they have never responded despite my continued attempts to contact them. A month later and the shoes never arrived.