September 17, 2026•1 min read•from InfoQ

Presentation: When Incidents Refuse to End

Vanessa Huerta Granda explains how marathon incidents expose the gap between work as imagined and work as done. Drawing from real-world scenarios, she shares how complex outages reveal organizational fragility, human limits, and system interdependencies—and why incident response requires structured endurance, humane rotations, and holistic cross-functional coordination.

By Vanessa Huerta Granda

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